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    confident that my abilities and skills coupled with my drive to succeed I am a very hardworking and diligent person I am an extremely quick learner and prepared to go the extra mile to achieve my goals I thank you for browsing my website and I am more than willing to discuss or meet with you at your earliest convenience Download Printable Resume Here Technical Skills Proficiency Indication Infrastructure Support Infrastructure Analysis Business Intelligence Technical Photoshop Databases Work Experience My Career History Oct 2011 Present SANLAM IT MILLENNIUM PRODUCTION SUPPORT Analyst Developer Provide production solutions and support Conduct ETL data procedures to aid developers and testers Data analysis and system integrity maintenance Prepare data support testers and developers during quarterly system releases and system upgrades Develop scheduled data extracts to provide statistics to multiple business units Extract data to compile ad hoc reports according to requirements from multiple business units MIS Business operational Oct 2008 Oct 2011 SANLAM IT ELECTRONIC DOCUMENT MANAGEMENT Systems Analyst Maintain and support electronic document environment Monitoring and support of software infrastructure Assist with creation installation and deployment of software throughout the environment IBM Websphere Support users with new business and production queries Routine after hours software maintenance and configurations Jun 2006 Oct 2008 SANLAM IT SPF IT HELPDESK Helpdesk Coordinator Logged incident assignment Follow through of high priority logged incidents Remote user support on all software related incidents Maintain and enhance user communications and relationships Streamline user experience with helpdesk operations May 2003 Jun 2006 T SYSTEMS IT SUPPORT HELPDESK Helpdesk Operator User account administration and troubleshooting Telephonic support of logged incidents Assigning logged incidents to the correct assignment group Monitoring alerts activities and applications Remote troubleshooting via email rightfax IM and VNC Education Diplomas My Academic Career Jan 2015 Bytes Technology Microsoft Certified Course

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